Water at Work - Pure water at work and home

service and delivery


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Service and Delivery

We at Water at Work believe in top quality service this is why we don’t have call centres. We want to build a friendly and professional relationship with you so you know exactly who to contact when you need to talk to someone.

Once one of our engineers have installed your water cooler, whether it be a bottled or a mains fed water dispenser we will then organise water deliveries, maintenance and service so you don’t need to worry.

If you have chosen a bottled water cooler then you will be called by Jo or Kelly two days before your due delivery to take your order for your water requirements. Deliveries are normally on a two week rotation, but this can be customised to weekly or monthly to suit your needs.

There are no minimum orders, you can have as much or as little as you like, you are never pushed to take too much water. We also will make extra deliveries if required at no extra charge.

For all our water coolers we will inform you when your watercooler is due for cleaning and arrange a date and time convenient for you.

You will have the same delivery driver each week delivering your water and maintaining your water dispenser, so they know where the Water Cooler is located and can take the water there directly causing you minimal disruption.

In the unlikely event of your watercooler breaking down we will be with you with-in 48 hours to fix the problem.

By maintaining our guaranteed high levels of service continuity you are assured the best possible care of your company’s hydration requirements.

What we offer:

  • We offer FREE site surveys for our plumbed in water coolers or if you prefer a bottled water dispenser then why not try our FREE two week trial.
  • We offer at least a 48-hour response. We have weekly, fortnightly, monthly delivery cycles but we can work around your needs.
  • We will ring to check or we will wait for your call.
  • Our expert delivery personnel are highly trained in all aspects of water cooler provisions: installation, hygiene and maintenance.
  • All our drives know everything about all our products and water dispensers and can quickly responded to any questions or problems you may have.

We believe in keeping it local

We deliver directly to Nottinghamshire, Leicestershire, Rutland, Lincolnshire and Derbyshire. But don't worry if your business is further afield, we've got a national network of delivery partners.

  • If you are outside our area, we’ll find one of our partners to help you.
  • We offer at least a 48-hour response. We have weekly, fortnightly, monthly delivery cycles but we can work around your needs.
  • We’ll ring to check or we’ll wait for your call.
  • Our delivery drivers are highly trained in all aspects of water cooler provision: installation, hygiene and sanitation.
  • They know everything about all of our different models and can quickly respond to any problem.
  • Our service packages depend on which system you choose.
  • We offer site visits and free trials so that you have enough information to choose the best option for you, whether you work for a large company or whether you want your own water cooler at home; we have the right product and service for you.